Privacy

The short version

We collect only what we need to arrange the job you ask for. Only we and the provider who does your job see your details. We don’t sell your information. You can ask us to delete it any time.

What we collect

• When you tell us what you need: the service, a few words about the job and a photo if you add one, how soon you need it, your neighbourhood, your name, and your phone number and/or email.
• When a provider signs up: name, business name, contact details, services and prices, areas, availability, insurance status, years of experience, bio and photo.
• When you visit the site: which pages you view and buttons you tap, and which ad or link brought you here (for example, a Facebook post). We use PostHog and the Meta Pixel for this.

Why we collect it

• To read your request, look for a provider, and contact you about it and about our launch.
• To review provider sign-ups and contact providers about jobs.
• To understand which ads and posts bring people here, so we spend less on the ones that don’t.

When you tell us what you need, you agree that we may text or email you about that job and when we open near you. We won’t use your details for anything else, and you can ask us to stop at any time.

Who sees it

Only us, and the provider we match you with (they get what they need to do the job: your name, contact details, neighbourhood, the job details and photo). Our service providers store data for us: Supabase (database and photo storage), Resend (email notifications), Vercel (hosting), PostHog and Meta (site analytics). Some of these may store data outside Canada.

How long we keep it

We keep requests and sign-ups for as long as we need them to run the service and keep basic records, then delete them. Photos are stored privately and are never public.

Your choices

You can ask to see, correct or delete your information at any time. Email support@bluemates.ca and we’ll reply within 30 days. You can also block analytics with your browser’s privacy settings or an ad blocker; the site still works.

Questions or concerns

Email support@bluemates.ca. If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.